“When I turned off the lights, the TV images disappeared.†Mr. Chen bought a Philips LED ceiling light and found that the remote control of the light could control the TV set-top box. In response, Philips said after the sale, many people have reported that they have been interfered with each other. They have changed the product code, but because the TV set-top box also uses the Philips receiver code, it can't solve the problem completely. The lawyer suggested that consumers can hold relevant products and purchase vouchers to the Municipal Quality Supervision Bureau for professional technical appraisal, and then request processing.
Lamp remote control can turn off the top box
On November 12, Mr. Chen purchased a Philips LED ceiling lamp for 799 yuan. Unexpectedly, the next night after the lights were installed, when Mr. Chen turned on the set-top box to watch TV, he found that the remote control with the ceiling light turned off the lights, and the TV image would disappear, resulting in the TV program not being able to watch normally.
From the demo video sent by Mr. Chen, you can see that when the ceiling lamp and the set-top box are both turned on, Mr. Chen uses the remote control to turn off the light, the image on the TV screen disappears, and the standby blue screen appears. He then turned on the light with the remote control, and the set-top box was turned on, and the TV screen returned to normal.
Afterwards, Mr. Chen called Philips customer service and was told that it was "the conflict between the set-top box and the Philips light remote control code." Philips customer service said that it has changed the code, it is recommended to find a set-top box manufacturer to solve, or find a dealer. However, Mr. Chen believes that the lamp has been installed and it is very troublesome to uninstall the lamp. It is hoped that the remote control will be repaired by the manufacturer.
Change the remote control code regardless of
The customer service staff of the Philips lighting after-sales service hotline said that there are cases where users who use set-top boxes purchase Philips lamps and have mutual interference. "Because the Gehua set-top box also uses the Philips receiver code, which corresponds to the Philips luminaire code, the two control each other. We have changed the digital code. After the change, the set-top box remote control can not affect the Philips luminaire, but the first few codes of the set-top box Still the same as Philips luminaires, the remote control of the luminaire can also control the set-top box. The replacement of the remote control can not be solved, only contact Gehua to change the code."
Gehua Cable's customer service staff said: "The feedback from consumers about the interference between Philips products and Gehua set-top boxes is not much. Consumers can provide set-top box numbers and apply for on-site inspection by maintenance technicians after applying for repairs."
Lawyers recommend professional technical appraisal
Mr. Chen said that no matter what remote control he used before, the set-top box was not affected. "I feel that this problem has little to do with set-top boxes, and Philips has not set its remote control code to a proprietary format." Beijing Morning News reporter found that some users who purchased Philips lighting products reported similar situations. Some consumers said that since the set-top box and luminaire code are provided by Philips, it should be solved by Philips, such as completely changing the code of the luminaire product, and should not be responsible for others.
In this regard, Zhang Qihuai, the director of Beijing Lanpeng Law Firm, said that ordinary consumers cannot find out the specific technical reasons. Consumers can purchase invoices, technical specifications and other related documents to the Beijing Municipal Quality Supervision Bureau to request products. Conduct professional technical appraisal and issue a technical appraisal report, such as confirming that it is a Philips issue, and then make a complaint.
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