Zhu frequently: robots with "brain"

Robotics> Robot Network News: In July 2016, more than 1,700 top AI ("Artificial Intelligence" abbreviation) top experts gathered in New York to participate in the 25th Global Joint Artificial Intelligence Conference (IJCAI-16). IJCAI is a grand gathering of top international AI researchers and practitioners, and one of the most important academic conferences in the field of artificial intelligence. Among the speakers this year, there is a Chinese face. He is the founder and president of the robot. In the speech, Zhu frequently shared the global development of the "Bots economy" and the development status of the robot.

In the more than ten years since its founding, Zhu Frequency Band has led his team of small i robots to successfully transform into the world's largest supplier of Chinese intelligent robot platforms, and has developed various solutions such as intelligent customer service robots, intelligent marketing robots, intelligent knowledge bases, and intelligent physical robots. And successfully applied to communications, finance, aviation, automotive, e-government, e-commerce, smart home, automotive, general-purpose companies and other fields.

"Little i" metamorphosis

MSN's chat robot Xiaoyi in 2004 was the first time that the outside world had vividly contacted Zhu's products. At the time, chatting through MSN was about two people in a biological sense, and the emergence of Xiao Yi meant that one of them became a robot. Unlike people, small i "has questions and answers." "At that time, some people really fanatically chatted with Xiaoli. Therefore, the users quickly got together." Zhu frequently said that at that time, Internet users had money, but they actually needed to form a closed loop.

At this time, as the first attempt to commercialize a chat robot in the country, Zhu frequently asked himself and asked the team: How can this kind of chat generate commercial value?

Zhu frequently talks with Tomaustin, leading analyst of intelligent robot world

The question is to explore, in this process, the company's application development for the robot is still continuing, trying to introduce other specific features of the robot, such as weather, stock watching... In 2006, tried to teach The robot has some corresponding knowledge and develops virtual customer assistants. The benefits of this kind of robot are obvious - in telecommunications, banks, and airlines, there are special departments for receiving customer service calls. For the time being, regardless of the problem of rising communication costs and labor costs, those who engage in telephone work are often highly resigned. rate. How to solve the personnel loss caused by "boring and boring", everyone is looking for ways.

"Using robots to solve." Zhuo frequently imagined that 80% of the problems can be handed over to robots. "For example, the type of query, the need to handle classes, are highly repetitive problems that can be solved with robots; only a part of the personality The need for change requires the transfer of an artificial commissioner."

The idea is good, but finding customers is not easy. Since domestic large companies introduced the telephone service system around the year 2000, the sense of cost reduction is not urgent. "Innovation is not as simple as many people say. The process of innovation is often seen by many people watching you. Many people wait and see." So, "Jiangsu Mobile" has been the first corporate client of Xiaoyi. It is thankful. This "tester" that hit him, hitting the customer service robot on the site first, then went to the SMS robot. Fortunately, Jiangsu Mobile’s feedback data is very good. “Because the addition of 'robots' has reduced the labor cost by about 2 million, and the new business handled by the 'message robots reply' has also increased by more than 2 million.”